Item Information

• Unless otherwise stated in the auction description, all items are open-box
• Items can range from being used goods, returned goods, overstock merchandise, shelf-pulls, or store displays
• Unfortunately we do not know the history of the items beyond the above general description
• When said to come in original packaging, packaging is open-box and shows some wear, unless other stated in the auction description
• When said not to come in original packaging, a box, of any type, is not included with the item

• Our ratings of product condition is as follows:

1. Like New (flawless to nearly flawless)
2. Nearly New (excellent physical condition, any defects would be very slight)
3. Very Minor Wear (some light scratches to the casing, very good physical condition)
4. Minor Wear (item will have cosmetic scratches, anything further will be noted in the notes area)
5. Wear (item will show lots of scratches, possibly dents, dings and scratches as well)
6. Heavy Wear (item is in very  poor cosmetic condition, reference notes to functional condition as these items have a higher tendency of being problem items due to abuse)

• Included accessories are listed in the auction description
• Included accessories, regardless of the working condition of the unit, should be considered to be functional
• Quantities are noted using numbers (for example:  2--Units); quantities are also clarified using numbers (for example:  when a unit is normally sold with a certain quantity of an accessory, but it does not in a specific auction)
• If a number is not stated prior to the Included Accessory, a quantity of one is denoted
• We do not know for certain what accessories are sold retail with every item, and therefore, it is necessary to write what is included with each individual listing, rather than what may be missing
• If an accessory is not listed as included or not included, but you feel it should have been there, it will not be included with the listing

• Items have been tested and described to the best of our ability by qualified technicians and are guaranteed against arriving DOA (unless sold "As Is")
• Please contact us as quickly as possible if you are having an issue with your item.  Your item is covered under a 30 day guarantee.  Items with problems must go through the RMA process and can use the following link

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"Refurbished" Items

• If an item states it was "Repaired by Us" (aka "Refurbished"), we honor a 30-day warranty through our company for that item
• If an issue with a "Refurbished" item occurs within 30 days of receipt, please contact us immediately
• We will issue a pre-paid return label (for "Repaired by Us" items shipped via UPS), and the item must be returned in the condition it was sold to you in, including any and all accessories that were auctioned with the item
• If a "Repaired by Us" item is shipped on a pallet or picked up at our warehouse, all costs associated with the return are the sole responsibility of the buyer.  LSI will replace the item at no additional expense for items shipped on pallets, local pick ups will try to be replaced/repaired at the time of the return 

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Post-Auction

• An End of Auction Email will be sent to winning bidders automatically by Kyozou on our behalf immediately following the close of the auction (regardless of whether you have paid at that time or not)
• Please reference this email for your total and our payment information
• To confirm your payment total, please complete Kyozou checkout
• If you will be mailing your payment, please include your physical, US shipping name/address clearly and completely inside your envelope with your payment along with the order number or auction number

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Payments

1 Havenwood Court

Suite 504B

Lakewood, NJ  08701

Pick-Ups

• Local pick-ups are by appointment only (please reference our website toolbar for directions) and are by our discretion
• Pick-ups are conducted during business hours, Monday through Friday, from 9:00 am until 4:00 pm EST.  We are closed on Saturdays and Sundays, as well as many holidays, without exception--please see our Closing Schedule
• Please complete Kyozou's checkout to schedule your pick-up appointment
• A pick-up fee of $10.00 for one item or $15.00 for multiple items picked-up during your scheduled appointment applies (the charge covers assistance loading, but does not cover supplies); please have your vehicle prepped loading prior to arrival to facilitate the pick-up process
• It is not necessary to contact us if you will be late on the day of your pick-up, or if you need to come the next business day
• If you will not be able to make your appointment more than one business day after your scheduled appointment, or if you plan on not picking the item up after all, please contact us via email
• If you win an item and plan on picking it up at our warehouse, we are unable store merchandise for extended periods of time and you are required to pick up the unit within 7 days of the close of the auction, or the payment will be refunded to your Paypal account if you paid that way
• Items cannot be brought to any location other than our warehouse for pick-ups
• Items cannot be re-tested at the time of pick-up (items are tested when they are put on auction, and are sold in the condition they are auctioned-off in)
• Items can be paid by Paypal (will require a copy of your driver's license for security and records purposes), or by Money Order/Cashiers Check or cash at the time of the pick-up (exact change is very helpful)
• NJ Sales Tax is collected on all pick-ups regardless of the state you are from

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Shipping

• Items are shipped via UPS only (unless otherwise noted in the auction description--for example, if the item will be shipped via a trucking company)
• We will only ship using our UPS account number
• If the item ships UPS (please reference the auction description), we can ship to the US--we are unable ship to any other International locations or to APO/FPO Boxes; items shipping on a pallet can only be shipped to the US (the lower 48 only)
• If you won an auction and you are from an International location, you will need to either provide a physical US shipping address (via Paypal (via a confirmed, physical, US address)/money order/cashiers check) in order for us to ship your item in order to complete the transaction
• We are unable to offer combined shipping at this time
• Once payment is received, items ship immediately upon the next UPS pick-up
• A tracking number is automatically emailed when the order is processed, and you can also retrieve that information by logging into your checkout to see transaction details
• UPS pick-ups occur around 4:00pm EST Monday through Friday (unless it is a holiday, in which case UPS does not pick-up, and your item will ship the business day following the holiday closing)
• We are unable to offer USPS shipping
• If you prefer to pick-up your item to avoid shipping the item, please visit the Pick-Ups section of the Policy Page
• If your item is returned to our warehouse by UPS as a result of an incorrect provided shipping address, the buyer will be responsible for the reshipment charges for the item

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Pallet Shipping

• Pallet items can ship to the US only (the lower 48 only)
• If an item is too large (or we do not have appropriate UPS-able packaging) to ship via UPS (or comparable carrier), it will be disclosed in the auction that it must ship by trucking company on a pallet
• By stating that an item must be shipped via a trucking company, that means that UPS cannot accommodate an object of its size because of their size/weight restrictions
• By appointment, winners are welcome to (and are encouraged to) pick-up items of this nature at our warehouse (so they do not need to be shipped on a pallet)
• Shipping charges are based on a discounted rate quote that we receive from FedEx National LTL, a major trucking company that we use on a daily basis, and include insurance, packaging, and handling
• We will only ship using our LTL account number
• Shipping charges:  shipping to a business address (without the need of any accessorial charges) or your local FedEx National LTL terminal are the least expensive methods of pallet shipping (they will be the same cost); additional charges apply to ship to a residence or for any necessary and/or requested accessorial charges
• A liftgate is an accessorial item that will lower the pallet from the bed of the delivery truck to ground level; without a liftgate, the delivery driver has the responsibility to move the pallet to the end of the truck--the customer is then responsible for the lowering/removal of the pallet/unit to ground level
• Without paying specific accessorial charges, delivery by an LTL (Less-Than-a-Load) Carrier entails the delivery driver bringing the pallet to the end of the truck for removal; if a liftgate accessorial charge is paid, the delivery driver is responsible for lowering the pallet to ground level from the bed of the truck--the delivery driver is not responsible (without paying specific accessorial charges) for bringing the pallet inside of a location, upstairs in a location, helping install a unit, etc.
• Pallets are approximately 4'x4', so the delivery/drop-off area must be able to accommodate a pallet that size
• If you choose to ship your pallet to your local FedEx National LTL terminal, you will be responsible for any loading/packaging/handling of the pallet/unit--the terminal employees are not responsible for assisting with this process
• FedEx National LTL ships to the Continental US only
• Please contact us prior to sending payment with the details requested in your Actual Shipping Auction in order to receive a confirmed quote
• If payment is received prior to the confirmed quote, the payment will be refunded until a confirmed quote is obtained
• Please inspect the item for damage that may have occurred during shipping--please note any damage on the Bill of Lading at the time of delivery or at the terminal when you pick the item up (pallets shipping from our warehouse are securely wrapped in black wrap for security purposes--if the black wrap appears to be torn/re-wrapped, please inspect the pallet prior to signing the Bill of Lading)
• You will be emailed a Pro Number, as well as the trucking company contact information, once the item ships, in order for you to track your item; please contact the shipping company at that time to set-up a delivery appointment--LSI Distributors is not responsible for delivery delays
• Pallets will ship within 2 business days of receipt of payment in full as the pallet trucking schedule differs from the UPS shipping schedule

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Items Issues

• Unfortunately, occasionally, issues can occur
• It is imperative that items are inspected immediately upon receipt
• If you find an issue with your item (items not sold "As Is" as items sold "As Is" are not eligible for return), please visit https://checkout.kyozou.com/, scroll to the lower portion of the page, and click on
• Contact must be made to us within 30 days of receipt of the item in order for us to assist with any item issues
• As stated, we always guarantee against items arriving DOA (unless otherwise stated in the auction description), and we will resolve issues to the best of our ability (refund, replacement, etc.) if there is, in fact, an issue with the unit that was overlooked unintentionally
• When there is an issue with the unit that we cannot resolve over the telephone/email, we will email a UPS Return Service Label with instructions for you to return the package in the condition/packaging it arrived to you in
• When it returns to us, we will re-inspect the unit
• If the unit is, in fact, found to be defective as a result of an issue beyond the buyer's control, a full refund/replacement will be issued (please be patient...retesting the unit may take several days to complete)--in this case, you will receive a full refund including the final auction cost including shipping charges to you or a comparable replacement (whichever we decide, together, is the better, or available, option)
• If the unit is, in fact, found to be defective as a result of an issue caused by the buyer a refund/replacement/repair will be issued (please be patient...retesting the unit may take several days to complete)--in the case of a refund, you will receive a refund of the final auction cost, excluding any and all shipping charges, plus a 10% restocking fee; if a replacement can be sent, the buyer will be responsible for any and all shipping charges; if a repair is made, the buyer will be responsible for the cost of the repair plus any and all shipping charges
• If the unit is found to be functioning properly, however, you will be charged a 10% restocking fee, the shipping costs for returning the item to us, and any other fees incurred by us as a result (your original shipping charges will not be refunded), or the unit may be returned to you at your own expense (additional restocking fees will not be incurred)
• If payment was made via Paypal, the refund will be issued via Paypal; if payment is made via money order/cashiers check, the refund will be issued via a company check
• The Return Service Label is a prepaid service for which you will not be charged (unless the item is found to be functioning as described in the listing); if you do not use the Return Service Label that we provide, or if you do not request a Return Service Label and you simply return the item, you will not be reimbursed for the shipping charges that you incur to return the item to us
• If an issue is found in an item which was shipped on a pallet via a trucking company, it is the responsibility of the buyer to pay for the return freight charges (as we prefer local pick-ups); items shipped on a pallet are very fragile, and damage can easily occur during transit to such fragile items even with the most sufficient of packaging--as a result, it is preferable that Actual Shipping Auctions are picked up at our warehouse
• If an issue is found in an item that was picked-up at our warehouse, it is the buyer's responsibility to bring the item back to our warehouse for the inspection
• If, when we receive the unit, it is in a cosmetic condition other than as described, or if the unit is missing accessories that were included with the unit at the time of auction, a 10% service charge will apply to the cost of the item when the payment is refunded
• If you choose to return an item you received from our warehouse in the condition described in the listing (that you no longer want, etc.), you will be responsible for shipping the item back to us at your own expense; upon receipt of the returned item, when the item is found to be in the condition it was sent to you from our warehouse, a refund, minus your original shipping charges and a 10% restocking fee, will be issued--if the item is in a condition other than how it shipped from our warehouse (missing accessories, cosmetic/functional damage, etc.), the above stated refund will not be issued until, for example, the missing accessories are provided/returned to our warehouse or the cosmetic/functional damage repairs are paid for by the customer

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Shipping Damage

UPS Shipping Damage

• If your item arrives to you seemingly damaged in transit, please do not refuse the package, but rather inspect the unit cosmetically and functionally, and if shipping damage has occurred, please retain all packaging materials, as well as all items/accessories included in your auction
• Please contact us via email at eBay@LSIDistributors.com to inform us of the damage; please include your eBay item number, your order number, a contact phone number, details regarding the cosmetic and/or working condition of the unit, as well as details regarding the cosmetic condition of the package when it was delivered
• Once we receive the above details from you, we will contact UPS in order to begin a Damage Claim
• If your item was insured for (sold for) less than $100.00, we will be able to issue a full refund, or a comparable replacement, immediately following the initiation of the Damage Claim
• If your item was insured for (sold for) more than $100.00, UPS will schedule an inspection/pick-up at the recipient’s location; once the item is picked-up from the recipient’s location, a full refund, or comparable replacement, will be issued as Damage Claims for over $100.00 are normally a lengthy process, and we do not want our customers to have to wait for the completion of the process in order to obtain their refund or replacement
• Please do not initiate a damage claim with UPS; please wait for us to do so as delays and complications may occur otherwise

Pallet Shipping Damage

• If your item arrives to you damaged in transit, please retain all packaging materials, as well as all items/accessories included in your auction; if possible, prior to leaving the FedEx National LTL Terminal with the pallet (for terminal pick-ups) or the driver leaving the item at your delivery location, please note any obvious damage on the Bill of Lading (on all carbon copies)
• Please contact us via email at eBay@LSIDistributors.com to inform us of the damage; please include your eBay item number, your order number, a contact phone number, details regarding the cosmetic and/or working condition of the unit, as well as details regarding the cosmetic condition of the package when it was delivered
• Once we receive the above details from you, we will contact the shipping company in order to begin a Damage Claim

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 Feedback

• Positive feedback will be left by lsidistributors immediately upon receipt of buyer's positive feedback
• If, for some reason, you do not receive a return feedback from us within 30 days from the day your feedback was left for us, please contact us to let us know so that the situation can be rectified immediately
• Negative feedback is only left for Non-Paying Bidders (unless an extreme situation occurs)
• We do not leave Neutral feedback
• Please do not simply leave a neutral/negative feedback if you are having an issue with an item or if you feel you have not received a response (please check your junkmail filter as all emails regarding issues are responded to); we request that you contact us via email with your concerns in order for us to assist you with any issue you are having to assure a satisfactory transaction for both the buyer and the seller

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Non-Paying Bidders

• Payment in full is expected within 8 days from the close of the auction; items are relisted within a few days later--payments received after this timeframe when the item has been relisted will be returned and the Non-Paying Bidder Notification will be completed
• Please understand that when payment is not received for an eBay item in the allotted time frame, an eBay Non-Paying Bidder Notification will be filed regardless of contact between the buyer and the seller; we do not accept partial payments or payments intended to cover eBay fees
• An eBay Non-Paying Bidder Notification will be filed, without exception, 8 days after the close of the auction if payment has not been received, regardless of any correspondence we have had; we do not file Mutual NPB
• If you send an email backing-out of a listing post-auction, you will receive a draft email confirmation from us stating to expect a Non-Paying Bidder Notification; once you receive our draft email, you may be ineligible to complete the transaction if we opted to send a 2nd Chance Offer
• If you back-out of an auction, but win a second (or more) item from us that you would like to purchase, you may be refused your item unless all transactions are completed 
• If you win an item and plan on picking it up at our warehouse, we do not store merchandise for extended periods of time--you are required to pick up the unit within 7 days of the close of the auction
• If you win an auction and have already paid for that item, and then back-out of the auction, you will receive a refund minus a 10% restocking fee
• If the unit is not picked up during that time, and you have already paid for the item via Paypal, your payment will be refunded and you will receive a non-paying bidder alert
• Final Auction Value Fee Alerts are filed via eBay 2 days after the Non-Paying Bidder Notification is filed
• Payments must be received by 10:00am EST the day of FAV deadline; please do not send payment to us after the FAV has been filed as it will be returned to you as you will no longer be eligible to complete the transaction
• Items are relisted immediately after the Final Auction Value Fee Alert is filed
• Appropriate feedback may be left after the Final Auction Value Fee Alert is approved via eBay (negative feedback is only left in extreme situations; we do not leave neutral feedback)
• All Non-Paying Bidders will be blocked from future lsidistributors auctions

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Our Business Hours

• Our office is open from 8:00am until 5:00pm EST Monday through Friday
• We are not open, and do not answer emails, after that time or at any point over the weekend or on holidays--please see our Closing Schedule
• If you attempt to contact us after business hours (approximately 5:00pm EST) on Friday, your email will be promptly attended to, in the order in which it was received, on Monday morning
• Please do not email us multiple times regarding the same issue when we are not in the office
• Although we run an Internet business, we also run a family and we do not work on most major holidays (please see our home page for a more detailed  calendar of dates)
• If your auction closes on or around any of these times, please be patient
• We are extremely prompt and professional and your emails, payments, etc. will be dealt with in a timely manner when we return to the office
• Questions emailed to us which are answered in the auction description or the Policy Page may be responded to by a form email in order to direct bidders where to find the answer to their question as the detail we use to write our auction descriptions and Policy Page are meant to serve as a reference for bidders and most, if not all, questions are answered in those places of reference

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Calendar of Closings

January 2007

• New Year's--January 1st

February 2007

• No Scheduled Closings at This Time

March 2007

• No Scheduled Closings at This Time

April 2007

• No Scheduled Closings at This Time

May 2007

• Memorial Day--May 28th

June 2007

• No Scheduled Closings at This Time

July 2007

• Independence Day--July 4th

August 2007

• No Scheduled Closings at This Time

September 2007

• Labor Day--September 3rd

October 2007

• No Scheduled Closings at This Time

November 2007

• Thanksgiving--November 22nd-November 23rd

December 2007

• Christmas Eve--December 24th
• Christmas--December 25th
• New Year's Eve--December 31st

January 2008

• New Year's--January 1st

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Important "Personal" Note

• We take great pride in our business
• We list our auctions with the utmost of honest and integrity
• We try and provide as much information as possible to our customers via our prompt emails and Policy Page
• We go to great lengths to ensure the safety of items during shipment and the happiness of our customers once their item is received
• With that said, it is important for us to note that regardless of the fact that we are the seller, disrespectful emails will not be tolerated for any reason, as we do not disrespect our customers
• If there is an issue with an item that we sell, we will do everything possible to resolve it
• Please do not make demands of us. If there is an issue we will work through the situation in a timely fashion and handling things in that way does not speed up the situation
• We have a certain standard that we abide by, that we would never jeopardize, but we do not appreciate being disrespected, as any issues that may occur are never intentional
• It is unfortunate that buyers and sellers are as distrustful of one another as they are, and while some sellers are "out to get buyers", we are not one of those companies
• Please be patient and cooperative, and almost any issue can be resolved to the satisfaction of everyone involved
• We are Titanium eBay PowerSellers, SquareTrade Members, Better Business Bureau Members, Members of the Better Business Bureau Online, and a BuySafe Bonded Seller 

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